Operations Specialist - Service Sales

March 28

Keyfactor

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Identity-first security for every machine.

Identity & Access Management • SaaS • IoT Security • Public Key Infrastructure • cybersecurity

201 - 500

Description

• The Operations Specialist works with senior management to improve workflow and operations within the Services organization, focusing on service sales, scoping, and Change Request/SOW creation. This role acts as a focal point for service sales inquiries, develops operational processes, and drives increased revenue for the Professional Services team. • Applicants must be living in the UK and hold a valid Right to Work in the UK.

Requirements

• Mid - Senior level experience • Experience in Professional Services • Own development of Statement of Works for partners and customers • Collect End-Customer requirements and draft Level of Effort estimates • Review and provide feedback on MSAs/T&Cs/RFPs/etc • Partner with Sales to develop SOWs for opportunities • Partner with Product to build deployment strategy and standard SKU/SOW for new products • Develop processes and procedures to allow hyper-growth • Analyze delivery services data for trends and improvements in sales workflows and scoping processes • Fluent English speaker

Benefits

• Full-time, Permanent • Remote work available • Work in the Computer & Network Security industry