Senior Customer Success Manager

January 13

LogicManager

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Manage tomorrow's surprises today.

Enterprise Risk Management (ERM) • Operational Risk Management (ORM) • Business Performance • Governance Risk and Compliance (GRC) • Financial Compliance (SOX, 704)

51 - 200

Description

• Master LogicManager Solutions: Acquire proficiency in LogicManager solutions • Customer Portfolio Management: Oversee a portfolio of assigned accounts • Supportive Post-Onboarding Assistance: Aid customers in effectively utilizing LogicManager • Collaborative Retention Strategies: Devise and implement effective customer retention strategies • Prospecting, Demos, and Negotiation Liaison: Prospect new leads, conduct product demos, and liaise with the RevOps and contract/pricing negotiation teams • Advocate for Customer Needs: Offer insights for product development and enhancements • Diverse Client Interaction: Confidently engage with corporations of varying sizes, job functions, and industries • Industry Insights and Value Demonstration: Offer organizations insights into industry trends and assist in showcasing business value to senior management • Churn Mitigation and Action Planning: Identify churn risks, escalate concerns, and create action plans to mitigate customer churn • Expansion Consultation: Strategically consult and pitch expansion opportunities to customers • Career Growth and Company Culture Engagement: Actively engage in LogicManager’s vibrant culture

Requirements

• Experience: 4-7 years of customer-facing experience • Education: Bachelor's degree • Technical Skills: Proficiency in Microsoft Office Suite, including Excel • Core Competencies: Proven experience engaging with C-suite executives, coupled with robust communication, problem-solving abilities, critical reasoning, and a positive, collaborative attitude • Work Eligibility: Authorized to work in the US (sponsorship not available) • Nice-to-Haves: Experience in Inside Sales, Business Development, and/or Account Management

Benefits

• Award-Winning Community: A vibrant, collaborative, and mission-driven culture • Great Benefits & Perks: Competitive salaries, benefits, paid vacation, and more • Remote Flexibility: Fully supporting and offering a remote work experience • Global Presence: Serving customers throughout North America, Europe, the Middle East and Africa, and Asia Pacific