Solutions Engineer (Presale)

February 21

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Lumos

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Description

• Own all technical responsibilities required of our sales cycles and proofs of concept (POC) at Lumos. • Drive technical and process investments to scale our sales and go to market teams, collaborating closely with our product and engineering teams, and increase our capacity to grow revenue and our customer base. • Accurately communicate all technical specifications, product/project prerequisites, and integration requirements to set POCs and implementations up for success from the outset. • Contribute to more efficient and more effective operations. • Optimize and simplify our POC process. • Own and improve our demo environment. • Shape our approach to the customer self-service experience. • Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. • Report internally on market trends, customer success stories, and common issues & complaints you are seeing.

Requirements

• Technical Knowledge (SQL, Python) : This role requires fluency in SQL and comfort reading python. Lumos is a highly technical product with a technical customer base, and you’re able to quickly acclimate to this environment. Sufficient knowledge of working in a terminal, database models, APIs, infrastructure, and frontend to debug problems, help direct engineering effort, and resolve issues. • High-Agency Customer Champion : You’re excited to work closely with prospects and customers, and are skilled at empowering others. Are empathetic and gain energy from interacting closely with customers. You’ll go the extra mile to make customers feel excited and supported when working with us. Yet you are also able to push back when needed, and can effectively influence others and objection handle concerns. • Analytical Builder : You start by understanding customer problems before proposing solutions. You enjoy working in ambiguity and are comfortable creating clarity and structure around you as needed. You are detail- and process-oriented. You think analytically to understand bottlenecks and what is the right problem to solve. When it’s time for solutioning, you push for automation, yet also know when to do things that don’t scale. • Excellent Communicator : Excellent commercial communication skills (written, oral, and presentation). Promote a sense of confidence about Lumos within customers and wow them in interactions! Translate business needs into technical requirements, and articulate product features in terms of customers’ goals.

Benefits

• Remote work culture (+/-4 hours Pacific Time) • Medical, Vision, & Dental coverage covered by Lumos • Company and team bonding trips throughout the year fully covered by Lumos • Optimal WFH setup to set you up for success • Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best • Up to (4) months off for both the Birthing & Non-birthing parent • Wellness stipend to keep you awesome and healthy • 401k contribution plan