Customer Support Specialist - #33637

April 24

Manila Recruitment

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Recruitment • Staffing • Outsourcing • Executive Search • Headhunting

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Description

• Responsible for managing client interactions through incoming and outgoing calls. • Utilize a ticket-based CRM system (Zendesk) to track, manage, and resolve support requests. • Provide clients with consistent progress updates throughout the resolution process.

Requirements

• At least 2 years of proven experience in a technical customer service support role in the IT, payments, fintech or BPO industries is required. • Experience working as a help desk technician role (Point of Sale (POS) systems experience preferred) is advantageous. • Knowledge in banking or payments industry is nice to have. • A genuine interest in payments and technology and want to further your skills in the industry. • Previous experience working with Zendesk, Jira Service Management or other ticketing systems is a must. • A can-do attitude, and a willingness to learn to grow with the business. • Great communication skills, and a desire to build relationships with internal and external stakeholders.

Benefits

• Remote/Work from home • Full time position • Weekly Rotation from 6 AM to 10 PM on weekdays and 8 AM to 8 PM on weekends