Customer Success Manager, Mid-Market

March 5

Muck Rack

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Helping organizations find the right journalists to pitch, report on media coverage and prove the value of their work.

Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Serve as a primary contact for a portion of Muck Rack’s mid-market segment • Achieve retention and account growth goals • Demo Muck Rack at meetings, phone calls, and events • Oversee the customer lifecycle from initial sale to renewal • Manage customer feedback and deliver insights • Source new contacts and negotiate agreements

Requirements

• 1-3 years working in SaaS account management or in a blended CSM role • Natural relationship builder who is personable, patient and dependable • Excellent communication skills, both written and verbal • Proactive in helping customers with long term planning • Familiar with tools like Salesforce, Google Apps, and Slack

Benefits

• Remote Work, Forever. • Transparent Compensation. • Health & Wellness*. • PTO and Family Benefits. • Personal & Professional Development. • Culture of Inclusion.