Mid-Market Customer Success Manager

April 5

Newsela

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Meaningful classroom learning for every student.

Education • K-12 Education • Instructional content

201 - 500

💰 $100M Series D on 2021-02

Description

• As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts in the Northeast. • Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals. • You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. • You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. • You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.

Requirements

• You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion. • You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them. • You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals. • You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with. • You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals. • Gainsight and Salesforce (SFDC) experience is a plus. • Experience owning renewals as a CSM at an EdTech company is strongly preferred. • This role is based in EST or CST, working remotely.

Benefits

• Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul. • Almost all of our roles are fully remote - tech stipend included! • Supplemental programs and time off to take care of your family and yourself. • Flexible PTO to recharge, including Sabbatical Leave • Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes. • Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions