Director, Customer Success (Individual Contributor)

December 28, 2023

OfferFit

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Make the leap from A/B to AI

marketing technology • artificial intelligence • self-learning AI • promotions • promotional offers

51 - 200

💰 $14M Series A on 2021-11

Description

• The Director of Customer Success is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions • Why is it great: • Be the face of the company, working alongside our customers to help them succeed. • Lead the AI transformation happening in marketing technology today — OfferFit is at the forefront, so you’ll be in the middle of the action. • Join OfferFit’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching. • Our customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study • Who’s a fit: • The base salary range for this position in the United States is $164,000 - $182,000 per year, plus eligibility for additional commission ranging $42,000 - $46,000, with an overall OTE of $206,000 - $228,000;

Requirements

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level • People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations • Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers • Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual • Structured and organized: you can structure a plan, align stakeholders, and see it through to execution • Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech • Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.

Benefits

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid) • 100% remote work environment with flexible hours • Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress • Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings) • Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team • Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.) • [US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program