Customer Success Manager

April 25

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Onit

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Global leader of enterprise workflow solutions for legal, compliance, sales, procurement, IT, HR, and finance.

Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000

💰 $200M Private Equity Round on 2019-01

Description

• Continuous customer relationship management • Proactively identify at-risk customers • Drive customer success and adoption • Collaborate with various departments for customer satisfaction • Share and enhance processes and best practices

Requirements

• 2+ years of customer facing experience • 2+ years of SaaS experience • Experience driving value and adoption • Ownership mindset • Motivated by partner success • Excellent problem solving skills • Adaptability • Excellent written communication • Hunger for knowledge in Legal Tech

Benefits

• Implementation, Support, Marketing, Product, Account Management departments collaboration • Opportunity to work with SimpleLegal, SecureDocs, and Axdraft • Product expert for the Onit Commercial Business Unit • Development and sharing of best practices • Continuous learning in Legal Tech field