Customer Success Manager - APAC (Fully Remote)

April 8

Apply Now

Get a free AI resume review

Primer

WebsiteLinkedInAll Job Openings

Powerful no-code automation for payments and commerce.

automation • payments • workflows • checkout • commerce

51 - 200

Description

• We're looking for someone to join our growing Customer Success team! We have ambitious growth plans at Primer over the next year and as we scale our onboarding of customers (merchants). • You'll work with our merchants on a daily basis, putting their needs first, engaging them at critical points in their journey to ensure adoption, growth and renewal. • You'll identify and qualify opportunities for growth while ensuring you have a constant view of risks. • You'll represent the merchant internally at Primer, while progressing opportunities, risks and challenges proactively to ensure a great experience. • You'll develop a deep understanding of our product and collaborate across teams at Primer to assess and prioritise merchant requests to prime them for growth. • We're a growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up.

Requirements

• Previous experience in a client-facing role in customer success or account management working with a complex technical product; previous experience in consultancy is a definite plus! • Excellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and Primer • Skilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operations • The ability to work in a fast-paced environment with varied, changing objectives - and the ability to balance and prioritise these • The ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectations • Structure and organisation - to better excel at discovery to ensure all merchants requirements are clearly understood and prioritised • Drive and ambition - we're a company that's growing fast, and we want you to grow with us!

Benefits

• 100% remote working - work from anywhere you like, however you like • Competitive share options • Uncapped holiday, with 25 days minimum to be taken • Co-working space access • Team socials - quarterly workations, annual company retreats and virtual events • Any device of your choosing • Additional £500 towards your home office setup • Unlimited learning budget • Medical insurance via SafetyWings • Location-specific benefits - pension, 401k, health insurance etc.