Customer Success Manager | Enterprise

December 9, 2023

Ramp

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The #1 corporate card & finance automation platform designed to save you time & money. ramp.com/linkedin-rules

Corporate Cards • Business Cards • Spend Management • Finance Automation • Expense Management

501 - 1000

💰 $15M Series C on 2012-09

Description

• Manage thorough and complete onboarding of new Ramp Strategic Enterprise customers • Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices • Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those • Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative • Become an expert in the full range of integration and configuration options for Ramp’s suite of products • Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Requirements

• Minimum 7-10+ years of experience in customer success, implementations, or sales experience in a B2B organization • Experience managing strategic enterprise customer relationships with numerous stakeholders • Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills • Excellent verbal and written communication skills, with ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns • Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed • Proven track record of exceeding quota and/or outperforming key target metrics • Ability to anticipate customers’ needs and position product solutions accordingly • High adaptability and ability to thrive in a fast paced environment • Bachelor’s degree from an accredited university • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) • Experience with financial services sales • Experience at a high-growth startup

Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support • Pet insurance • Compensation Range: $161.5K - $190K