Customer Success Manager, Onboarding

April 24

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Description

• Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Customer Success Manager, Onboarding to onboard and train new customers. • You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals. • With a customer-first mindset, ensure our new customers are set up for success in our platform • Communicate with partners and stakeholders to ensure a world-class customer experience while driving product adoption and education • Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.

Requirements

• Strong written and verbal communication skills with the ability to show empathy and patience at every stage of the customer journey. • 2+ years proven experience in customer onboarding, customer service, or account management • Experience delivering product training sessions via web conference software • Ability to manage simultaneous software implementations for multiple clients • In-depth knowledge of social media tools • Salesforce.com or other CRM experience is a plus • Proven client relationship experience in the technology industry

Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting