Enterprise Customer Success Manager

April 24

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Zilliant

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Zilliant powers intelligent commerce for B2B companies with cloud-native pricing and sales software.

B2B Industrial Companies • Artificial Intelligence-Enriched SaaS Solutions • Seamless Sales Delivery • Price Optimization • Price Management

201 - 500

💰 $30M Private Equity Round on 2017-04

Description

• Own contract renewal rate, and gross retention for your portfolio of customers • Meet or exceed quarterly renewal and retention targets • Build and manage strong relationships with customer executive stakeholders (up to C-level) • Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant • Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion • Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers • Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals • Become an expert in Zilliant solutions, the business outcomes, they enable, And the tactics and specific capabilities customers need to use to drive those outcomes • Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products • Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required • Drive account expansion by identifying new opportunities and involving appropriate sales resources

Requirements

• Customer success or account management professional with 5+ years experience managing and renewing enterprise level accounts • Demonstrated history of C-level relationship building • Well-developed consultative skills; ability to breakdown problems, isolate root causes, and recommend solutions • Experience in collaboration with multiple teams to support accounts • Track record of supporting multiple SaaS products within an account • Proactive communication with a passion for customers • History in B2B manufacturing and distribution is a plus

Benefits

• Full benefits package including medical, dental, and 401k plans with a company match • Generous Paid Time Off (PTO) policy to ensure a solid work/life balance • Monthly Zilliant Zen Days to rest and recharge • Comprehensive parental leave to provide time to bond with new family members • Volunteer Time Off (VTO) policy to give back and contribute to your local community • Remote or Hybrid work schedule, depending on team and personal preferences • The financial and strategic backing of Madison Dearborn Partners (MDP)