ScaleSource
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.
Customer Service, Admin Assistant
Job not on LinkedIn
🔥 3 hours ago
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ScaleSource
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.
📋 Description
• Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging • Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery • Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current • Handle routine franchise admin so managers stay locked on operations • Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding
🎯 Requirements
• 3+ years in customer-facing or admin support roles • Handled 60+ customer interactions/day for 6+ consecutive months • 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM • Willing to undergo necessary training assessment as part of the recruitment process. • Professional home office setup and reliable internet
🏖️ Benefits
• Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat • Real Upside: Strong performers unlock raises, long-term stability, and future opportunities • Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution • Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one • Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run
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⏰ Full Time
🟡 Mid-level
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📋 Administrative Assistant
