Customer Service – Administrative Specialist

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Provide professional customer service via phone, email, and other communication channels • Assist customers with account inquiries, payment arrangements, and contract-related questions • Conduct first-party collections activities on delinquent accounts while maintaining a professional and customer-focused approach • Review customer agreements and supporting documentation for accuracy and completeness • Verify that all required customer information has been submitted and properly documented • Cross-reference contracts and supporting documents to ensure consistency and compliance • Maintain accurate and up-to-date customer records within company databases and CRM systems • Organize, categorize, and manage electronic documents for efficient retrieval • Audit customer files throughout the application and onboarding process • Escalate discrepancies or compliance concerns as required • Perform general administrative and operational support duties as assigned**

🎯 Requirements

• Previous experience in customer service, collections, administration, virtual assistance, or a related role • Excellent verbal and written English communication skills with a high level of fluency and professionalism • Neutral or easily understood English accent preferred • Strong attention to detail and commitment to accuracy • Experience handling customer accounts, payment discussions, or collection activities is considered an asset • Proficiency with Microsoft Office, Google Workspace, CRM platforms, and database management systems • Strong organizational and time-management skills • Ability to manage multiple priorities while meeting deadlines • Professional demeanor and strong problem-solving abilities • Ability to work independently with minimal supervision • High level of discretion and confidentiality when handling customer information • **Preferred Qualifications** • Experience working with North American customers • Experience in financing, lending, collections, contract administration, or compliance-related environments • Experience making and receiving a high volume of customer calls • A current MS laptop / computer is required (No Apple)

🏖️ Benefits

• Collaborative and supportive work environment. • Opportunity to grow with a company. • Stable, long-term remote work opportunity. • Health Insurance (Maxicare HMO) after 3 months probationary period.