Customer Marketing Manager

April 17

SMS-Magic

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Conversational Business Text Messaging

Customer Relationship Management • Enterprise Mobile Communication • Center Of Excellence • Mobile Messaging • Global SMS connectivity

51 - 200

Description

• Develop and implement marketing strategies to enhance customer loyalty and retention • Manage customer communication across various channels • Collaborate with sales and customer service teams • Oversee creation and distribution of customer newsletters, email campaigns, and promotional materials • Analyze customer feedback and behavior • Coordinate with product team to highlight product updates in campaigns • Manage and optimize budget for marketing initiatives • Track and report on campaign performance • Spearhead customer advocacy and referral programs • Organize and manage customer events to strengthen engagement

Requirements

• Proven experience in customer marketing, loyalty programs, and retention strategies • Strong analytical skills to track customer behavior and campaign performance • Expertise in developing targeted marketing campaigns • Experience with CRM systems like Salesforce or HubSpot • Excellent communication skills and ability to collaborate with cross-functional teams • Ability to create compelling content for various marketing channels • Knowledge of email marketing, social media, and customer surveys • Strong project management skills to handle multiple campaigns simultaneously • Ability to analyze market trends and adjust strategies accordingly

Benefits

• Competitive compensation package based on performance • Opportunities for growth and learning • Positive work culture and work-life balance • Recognition for individual contributions • Exposure to innovative technology and tools • Flexible work arrangements