Customer Service – Administrative Coordinator, HVAC

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Slash Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Answer incoming customer calls professionally and confidently. • Respond to emails promptly and accurately. • Schedule service calls and coordinate technician calendars. • Create and send invoices. • Keep customer records organized and up to date. • Communicate with customers regarding scheduling, delays, and follow-ups. • Help prioritize urgent service requests. • Work closely with the team to ensure smooth day-to-day operations.

🎯 Requirements

• Excellent spoken and written English. • Friendly, professional, and empathetic phone presence. • Strong organizational and multitasking skills. • Ability to stay calm and make good decisions in a fast-paced environment. • A proactive mindset—you don't simply follow scripts; you think through situations. • Previous experience in HVAC, plumbing, electrical, construction, or another home service industry. • Familiarity with common HVAC terminology and equipment. • Basic understanding of common HVAC issues and error codes (or the ability to learn them quickly). • Experience with invoicing and scheduling software is a plus.