Intake Process Support, Admin Assistant

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Fax Management: Sort all incoming faxes by following a step-by-step process to route each fax to its correct destination. • Internal Referrals: Review and submit all internal referral requests, following the established process. • Plans of Care: Resend expired Plans of Care according to the defined process. • Medical Records Liaison: Serve as the point of contact for patient Medical Records requests, coordinating between our team and our third-party requester company.

🎯 Requirements

• 2+ years of experience in healthcare administration, patient intake, customer service, scheduling, or a related support role. • Proven experience in providing general admin support like Fax Management, Follow-up, Coordination, etc. • Previous experience in behavioral health, therapy services, ABA services, or other healthcare-related environments. • Experience working with Electronic Medical Records (EMR) systems such as Raintree, CentralReach, Therabill, or similar platforms is preferred. • Ability to maintain confidentiality and comply with HIPAA and other healthcare privacy regulations. • Knowledge of insurance verification, authorization processes, Medicaid eligibility, and healthcare benefits is an advantage. • Excellent verbal and written English communication skills, with the ability to interact professionally and compassionately with patients and families. • Strong organizational and time-management skills, with the ability to manage multiple tasks in a fast-paced environment. • Proficient in Microsoft Excel and other Microsoft Office applications. • Strong attention to detail with the ability to maintain accurate patient records and documentation. • Ability to follow established procedures while exercising sound judgment when escalating complex issues.

🏖️ Benefits

• Holidays: US Holidays (Client Holiday Calendar Provided)