Medical Virtual Front Desk, Sales Consultant – Bilingual Spanish

🔥 15 minutes ago

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Front Desk Operations: Managing live patient scheduling, handling high-volume calls, executing patient check-in/check-out workflows, and delivering five-star concierge customer service. • Patient Sales & Consultation Education: Serving as an aesthetic expert to explain treatment benefits and actively convert patient inquiries into booked consultations and procedures. • Administrative Support: Maintaining clean patient records, coordinating provider daily calendars, and supporting the day-to-day virtual operations of the practice. • Consultative Conversion: Educate prospective and existing patients on our aesthetic treatment menu (including Botox/neurotoxins, laser therapies, microneedling, radiofrequency, and PRP), articulately converting phone and digital inquiries into scheduled provider appointments. • Front Office Concierge: Handle inbound and outbound patient calls, manage appointment calendars, confirm upcoming visits, and process patient check-in/check-out details. • Patient Relationship Management: Serve as a trusted advisor to patients, answering treatment pre-care and post-care questions while maintaining a warm, welcoming presence. • EMR & Records Management: Maintain accurate, up-to-date electronic health records, schedule blocks, and patient charts within our clinical ecosystem. • Provider Calendar Optimization: Coordinate provider schedules to ensure smooth operational flow and maximum calendar density without overbooking. • Long-Term Practice Support: Assist with administrative workflows to support the ongoing scaling of our newly opened clinic location.

🎯 Requirements

• Aesthetic Domain Experience: Minimum 1–2 years of direct experience working within an Aesthetics, Plastic Surgery, Dermatology, or Medical Spa (MedSpa) environment. • Treatment Mastery: Strong, foundational knowledge of key aesthetic treatments, including Botox, laser treatments, microneedling, radiofrequency (RF), and PRP. • Language & Communication: Excellent verbal and written communication skills with a polished phone voice. This role is open to fluent English-only speakers OR English/Spanish Bilingual candidates. • Sales Aptitude: Confident, persuasive, and comfortable discussing aesthetic pricing, recommending treatment plans, and closing sales over the phone. • Remote Workspace: A completely private, quiet home office equipped with reliable high-speed internet, a computer, and a professional headset. • Nice-to-Have / Preferred Qualifications: Specialized EMR Experience: Hands-on experience navigating AestheticPro EMR is a strong plus. Language Proficiency: Professional fluency in English (for English only applicants) or Spanish (spoken and written) alongside fluent English (for Bilingual applicants). Growth Mindset: Prior experience helping a newly launched practice scale its patient base.