Account Manager

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May 14

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SupportNinja

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B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• Serve as the main point of contact for assigned clients, fostering long-term relationships • Understand client needs and provide tailored solutions to enhance satisfaction • Conduct regular check-ins, business reviews, and strategy meetings with client • Identify upsell and cross-sell opportunities to drive account expansion • Manage contracts and renewals • Collaborate with internal teams (e.g., sales, marketing, and customer support) to ensure seamless service delivery • Monitor account performance, track key metrics, and provide data-driven recommendations • Address client concerns and escalate issues as needed to ensure swift resolution • Stay up to date with industry trends, competitors, and market changes • Provide clients with insights and recommendations to optimize their success • Gather client feedback to improve products, services, and business strategies • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

🎯 Requirements

• 2 years of experience in account management, customer success, sales or related role • Strong communication and negotiation skills, both verbal and written • Ability to analyst data and generate actionable insights • Proficient in using computers and various software applications such as CRM software

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.