Account Manager

April 19

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Build and maintain strong relationships with our clients, understanding their needs and challenges to provide custom solutions and recommendations for best results. • Sell client’s services into our existing customer base to achieve revenue targets • Review the vendor’s client listing regularly, and work with the vendor to make improvements based on successful listings on the platform. • Work to save / retain vendors who may be at risk of canceling • Anticipate potential challenges for the vendor and proactively offer suggestions. • Educate vendors on the benefits and features of our offerings and how they can address their specific needs. • Assist vendors in the onboarding process, ensuring a smooth transition and effective product adoption. • Communicate regularly with vendors to ensure their engagement and satisfaction with client.

Requirements

• At least 1 year experience in account management, sales, or a customer-facing role. • Strong sales and negotiation skills • Resilient mindset to effectively navigate and embrace change in a dynamic work environment • Ability to understand and articulate technical concepts and product features • Acute attention to detail • Must have strong, friendly, upbeat verbal and written communication skills • Excellent problem-solving and critical-thinking skills. • Is a self starter and rolls with the punches in an ever changing environment • Self-motivated, results-oriented, and able to work independently. • A customer-centric mindset with a commitment to delivering exceptional service. • Experience with using a CRM

Benefits

• Employee Focused • Always Be Humble • Improve Everyday • Compassionate Candor • Collectively Bring Joy