(Portuguese & English) L2 Technical Support Engineer (São Paulo)

April 13

SupportYourApp

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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Provide exceptional customer support via calls, emails and chats • Securely work with customer sensitive information and collect necessary data • Escalate tickets to the internal team in a timely manner • Collect and analyze customer feedback, handle customer inquiries • Troubleshoot web applications (use Chrome Dev Tools to analyze requests and/or check the error) • Analyze application logs • Handle P1 production incidents • Reproduce incidents in test environments • Meet team KPIs

Requirements

• Excellent Portuguese and English (both C1, written and verbal) • Technical background • Ability to read and analyse logs • Experience with cloud solutions • Experience in handling P1 production incidents • Reproduction of incidents in test environments • Ability to determine severity levels and impact of incidents • Experience in troubleshooting web applications • Experience with Zendesk and Microsoft Office • Analytical and problem-solving skills • Strong communication skills • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed shifts from 9am–5pm, Brazil time • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development