Technical Account Manager

January 13

Teleport

WebsiteLinkedInAll Job Openings

Teleport is the easiest, most secure way to access all your infrastructure.

Kubernetes • Cloud Infrastructure • Access • Identity • Security

51 - 200

Description

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization Provide day-to-day management of the Employee Relations team Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions Provide technical guidance and support to assigned clients, supplementing our traditional support offering Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities Collaborate with Sales and Product to provide valuable feedback for product improvement Support our broader Teleport customer base seeking new solutions and best practice recommendations

Requirements

• 4+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles • Linux administration skills • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus! • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus! • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise • Outstanding soft skills, excellent verbal and written communication skills • Project management experience and the ability to handle multiple clients simultaneously. • Strong organizational skills

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service