Business Development Representative

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🕒 February 25

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Trident BPO

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Trident BPO is a business process outsourcing provider that delivers customer support, contact center services, and back-office processing to companies across industries. It helps organizations reduce costs, scale operations, and improve service quality through trained agents, technology-enabled workflows, and performance management.

📋 Description

• Respond to all new inbound leads within 5 minutes using HubSpot • Make initial connection calls using Aircall and a provided script • Follow up consistently with uncontacted leads through calls and text messaging • Schedule 15-minute discovery calls directly on licensed agents’ calendars • Confirm appointment details including date, time, time zone, and contact information • Prepare prospects for their appointment and provide a warm handoff to the agent • Accurately document all calls, outcomes, and notes in HubSpot • Update Slack with lead outcomes and collaborate with agents as needed

🎯 Requirements

• At least 2 years of experience in inside sales, telemarketing, or customer service • Comfortable making a high volume of outbound and inbound calls daily • Strong verbal communication skills with a clear, professional phone presence • Organized, detail-oriented, and comfortable using CRM tools (HubSpot experience is a plus) • Coachable, positive, and resilient with a strong follow-up mindset • Able to work independently in a remote environment • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Excellent verbal and written communication skills • Ability to interact professionally with customers • Can commit to work for 44 hr work week (M - F: 1PM - 10AM / Sat: 1PM - 5PM) • Flexibility to work in U.S. time zones, Monday to Saturday • Able to maintain a distraction-free home office setup. • Possess a laptop/desktop meeting minimum specifications: 8GB RAM, i5 operating system. • Dual monitor is a plus • Reliable high-speed internet connection (minimum 15 MBPS). • Full-time availability, committed to a 40-hour workweek. • Flexible to work shifting schedule in the US timezone, from Wednesday to Sunday.

🏖️ Benefits

• Competitive Compensation: Enjoy a basic monthly salary of $900 • Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs. • Paid Holidays: Recognize and celebrate US Holidays with paid time off. • Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.