Customer Success Manager

March 30

UpGuard

WebsiteLinkedInAll Job Openings

We're on a mission to protect the world's data.

IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200

Description

• Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. • Provide resources to your customers, including success plans, customer-specific training sessions, and organize regular check-in calls. • Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. • Translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. • Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. • Advocate for the customer; provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

Requirements

• 2+ years' experience in customer success, project management or account management. • Experience with supporting and building customer relationships in a scalable manner. • Highly organized with the ability to update existing documentation and document new processes. • An understanding of cyber risk management or risk management frameworks. • High level of proficiency in the English language, both written and spoken. • The ability to work cross-functionally with many internal groups and be a team player. • Curious and willing to learn.

Benefits

• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies. • Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily. • Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian. • Impact: See the impact of your work daily, with data and impact available on dashboards you have access to. • Generous compensation: The salary range for this role is between $75,000 and $85,000. You'll also receive a quarterly team bonus. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. • Great benefits: Monthly wellness and grocery subsidies, WFH set-up allowance, and generous learning and development budget.