Dental Insurance, Revenue Cycle Virtual Assistant

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Verify Medicaid and private insurance benefits at least two (2) days before scheduled patient appointments. • Review insurance eligibility, deductibles, co-pays, limitations, and benefit coverage. • Document complete insurance benefit breakdowns accurately within the practice management system (Dentrix or similar EHR/EMR). • Process and submit prior authorizations before patient visits. • Navigate multiple insurance portals to verify eligibility and resolve insurance-related concerns. • Troubleshoot insurance issues and communicate updates to the appropriate team members. • Post insurance and patient payments accurately into the practice management software. • Maintain accurate patient account balances. • Support revenue cycle workflows by ensuring insurance information, payments, and documentation remain current and accurate. • Help minimize payment delays caused by missing insurance information or authorization issues. • Answer patient billing and insurance-related inquiries professionally through the clinic's phone system (RingCentral or similar platform). • Transfer calls to the appropriate team members when necessary. • Explain insurance benefits and patient financial responsibilities in a professional and patient-friendly manner. • Conduct patient recall and reactivation outreach during available time. • Support administrative tasks across both office locations. • Prepare and submit daily End-of-Day (EOD) reports summarizing completed work. • Communicate proactively with the doctor and office staff regarding workflow updates or issues. • Follow HIPAA-compliant procedures when handling patient information, insurance details, and payment records.

🎯 Requirements

• Previous experience with U.S. Medicaid and private insurance verification is required. • Hands-on experience processing prior authorizations is required. • Experience reviewing and documenting insurance benefit breakdowns is required. • Experience supporting revenue cycle management, insurance billing, or payment posting is highly preferred. • Previous experience in a dental practice is preferred but not required. • Candidates with medical virtual assistant or healthcare administrative experience are encouraged to apply. • Experience using Dentrix is highly preferred; candidates with experience using similar dental or medical EHR/EMR systems are also welcome. • Healthcare backgrounds such as Medical Assistant, Registered Nurse, or other clinical experience are preferred but not required. • Previous virtual assistant experience is preferred but not mandatory. • Excellent English communication skills with a clear, professional speaking voice, as you will communicate directly with patients and insurance representatives. • Hands-on experience with Medicaid and private insurance verification, including prior authorizations and insurance benefit breakdowns. • High attention to detail and accuracy, particularly when entering insurance information, posting payments, and maintaining patient records in Dentrix or a similar EHR/EMR system. • Ability to work independently with minimal supervision while remaining organized, proactive, and accountable. • Strong understanding of HIPAA compliance and patient privacy, with the ability to securely handle sensitive patient and financial information. • Reliable remote work setup, including a quiet, distraction-free workspace and dependable high-speed internet. • Professionalism, reliability, and accountability, with consistent attendance, responsiveness, and timely completion of assigned responsibilities. • Willingness to use productivity monitoring tools (including keyboard and mouse activity tracking) and provide accurate daily End-of-Day reports.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.