Sales Engineer (US)

December 21, 2023

Zowie

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The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.

chatbots • marketing • chatbot • Messenger • AI

11 - 50

Description

• Lead discovery sessions and demos with customer support and ecommerce teams to uncover requirements and challenges and identify opportunities in their businesses • Deliver concise, compelling, value-based presentations (product demos, technical assessments, etc.) to all levels of an organization, including C-suite • Build custom product demonstrations that integrate into the client’s pre-existing tech stack and capture the long-term value of Zowie’s strategy • Support the Sales team in meeting quarterly revenue goals while working as a part of the extended team on larger, more strategic opportunities with multiple resources from Product and Engineering • Play a lead role in documenting the technical needs and what has been promised in the pre-sales process within SOW’s and internal handovers to properly set up our CS team for successful implementation and partnership with the customer

Requirements

• Hands-on pre-sales engineering and/or strategy/management/technology consulting experience • Strong communicator and storyteller with a proven track record of helping customers meet their business objectives • Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Gorgias, etc.) • Experience working and collaborating with Engineering and Product teams to provide ongoing feedback on how our product is being used and how it can be improved • Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo • Reliable and resilient team player to deliver on your commitments in a fast-paced environment

Benefits

• Employee Stock Option Plan (ESOP). You’re a part of our company’s future success. • Unlimited paid time off. We trust each other and don’t count days. • Great company offsites and individual integration budgets. We spend time together in person to strengthen our team. • Health benefits. We offer an additional health insurance package. • Development budget. We want to grow personally and professionally together. • Home-office funds. Make yourself a comfy space for work on a daily basis.