Principal IT Software Engineer

🔥 13 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $147.8k - $268.3k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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DIRECTV

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

📱 Media

Telecommunications • Media

DIRECTV is a leading provider of satellite TV and internet-based television services in the United States. They offer a variety of television packages that include a wide range of channels, premium networks, sports, and movies. Customers can choose between satellite TV or streaming via existing internet services without the need for a satellite dish. DIRECTV is known for its extensive sports programming, including exclusive access to NFL Network and NFL RedZone, as well as regional sports networks. Additionally, DIRECTV provides services for both residential and business customers and offers a variety of deals and promotions, including discounts and reward cards for new customers.

📋 Description

• Guide development and modernization of critical customer- and agent-facing applications • Design, deploy, and manage core CX applications and infrastructure using AWS, Azure, and related cloud services for the contact center domain • Lead data pathways between internal and external systems, including CRM, AI platforms, and APIs • Govern application design, architecture, technologies, development techniques, and patterns • Ensure security and compliance for data and services • Lead adoption of new technologies and coach junior team members • Govern vendor teams and minimize technical debt • Represent system capabilities to business and technology teams and guide effective implementations • Communicate progress, roadblocks, and opportunities across the organization • Define and promote technical best practices across cross-functional teams • Define and develop DevOps best practices, production support, and deployment processes • Troubleshoot critical production issues

🎯 Requirements

• Bachelor’s degree in computer science, software engineering, or a related technical field • 5–7 years of progressive experience in software development and architecture • At least 4 years focused on high-scale Contact Center as a Service (CCaaS), CX enterprise software, or Field Services enterprise software • Expert-level, hands-on experience with Salesforce Platforms, APIs, and custom solutions development • Experience with Agent force and prompt engineering • Deep expertise in AWS services, including Lambda, EC2, SQS, and Kinesis • Proven production experience using Terraform for infrastructure provisioning • Experience designing and maintaining CI/CD pipelines, such as Jenkins or GitLab CI • Extensive experience designing and building integrations with major CRMs, specifically Salesforce Service Cloud • Experience with REST and SOAP-based web services preferred • Experience with Postman, SOAPUI, and Mockito preferred • Ability to operate as a senior technical lead across global teams using agile frameworks such as SAFe • Strong understanding of security best practices, compliance standards such as PCI and SOC 2, and performance optimization • Exceptional communication and documentation skills • AWS Certification preferred • Certification or advanced training specific to Genesys Cloud development/administration preferred • Familiarity with Docker and Kubernetes preferred • Experience with advanced predictive modeling or machine learning applications in real-time routing preferred • May require a background check due to routine access to proprietary data • Must be located in the United States, excluding Alaska

🏖️ Benefits

• Market-competitive compensation • Base salary determined by work location, job-related skills, experience, and relevant education or training • Bonus and benefits included in total compensation package (amounts not specified)