Support Technician

Job not on LinkedIn

🕒 July 15

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HonorBuilt

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

HonorBuilt is a company specializing in technology installations, logistics, and support services for restaurants and retailers across the United States. They offer comprehensive solutions including structured cabling, managed logistics, staging and configuration, and managed networks. With over 20 years of experience, HonorBuilt has been a key partner in opening new restaurant branches, upgrading technology, and maintaining operational technology uptime for prominent brands like Zaxby’s, WOWorks, Insomnia Cookies, Blaze Pizza, and Denny's. HonorBuilt is known for its proactive approach and full-time professional team, ensuring consistency and reliability without the use of contractors. They pride themselves on their ability to handle complex technology rollouts with precision and efficiency, aiming to support business growth and operational excellence.

📋 Description

• Handle a high volume of calls and emails • Provide assistance for POS, IT, and networking issues • Resolve problems and implement solutions on the first contact • Work four 10-hour overnight shifts • Diagnose and troubleshoot Point-of-Sale systems, including Aloha and SICOM • Diagnose and troubleshoot wired and wireless networking issues • Diagnose and troubleshoot Windows 11 operating systems • Maintain high-touch communication with customers and provide ticket progress updates • Notify customers of impending changes or agreed outages • Improve customer service, perception, and satisfaction • Escalate issues that cannot be completed within agreed service levels • Document internal processes and procedures • Fully document tasks and meet commitments in ConnectWise • Maintain awareness of customers' key IT services • Interact with vendors to support hardware and software • Learn and practice the company's values

🎯 Requirements

• Excellent communication skills • Proven customer service background or technical support role in a 24/7 call/contact center • Exceptional ability to research and troubleshoot technology problems • Ability to prioritize and handle multiple tasks • Excellent written and verbal skills • Ability to adapt to changing procedures and equipment • Successful background check, drug screening, and technical interview • Must reside in and be authorized to work in the United States