Technical Architect, ServiceNow

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LouisianaNOW.Jobs

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.

📋 Description

• Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, CSM, Discovery, and Service Mapping • Apply SAFe principles to plan, design, and deliver scalable platform capabilities • Lead technical discovery, requirements analysis, and solution design sessions with product owners, stakeholders, and developers • Develop and maintain architectural standards, integration patterns, data models, and governance frameworks • Provide hands-on technical leadership in workflow design, scripting, configurations, REST/SOAP integrations, CMDB modeling, and automation using Flow Designer and IntegrationHub • Guide Agile teams during PI Planning, solutioning, sprint execution, backlog grooming, and technical decision-making • Ensure platform health, performance, security, compliance, and upgrade readiness • Mentor developers, conduct technical reviews, and enforce best practices • Collaborate with enterprise architects and cross-functional groups to align ServiceNow strategy with organizational roadmaps • Identify opportunities for automation, process improvements, and adoption of emerging ServiceNow capabilities including AI, Virtual Agent, and Workspace

🎯 Requirements

• Extensive hands-on experience designing and implementing complex ServiceNow solutions • Deep understanding of SAFe or other Agile frameworks • Experience participating in PI Planning and Agile ceremonies • Strong proficiency in JavaScript, Glide API, ServiceNow scripting, integration patterns, and platform architecture • Experience with CMDB, Discovery, Service Mapping, ITSM, ITOM, ITBM, GRC/IRM, or HRSD modules • ServiceNow certifications strongly preferred, including CSA, CAD, CIS ITSM, CIS Discovery, or CIS Service Mapping • Strong communication, documentation, and leadership skills • Ability to interface with executives and technical teams • Experience in large enterprise or federal environments is desirable • Knowledge of AWS or Azure and DevOps tools such as Jenkins, Bitbucket, UCD, or SonarQube is desirable • Hands-on experience with automation, generative AI features, and emerging ServiceNow capabilities is desirable • Ability to mentor teams, provide architectural governance, and lead technical roadmaps • Must successfully complete a background investigation • Must meet applicable U.S. government security-clearance requirements where required

🏖️ Benefits

• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well-being programs • CGI Partners participate in collective company success and help shape company strategy and direction • Opportunities to develop innovative solutions and build relationships with teammates and clients • Global capabilities, industry expertise, and technology expertise • Career growth opportunities and support from leaders focused on health and well-being • Reasonable accommodations for qualified individuals with disabilities • Military experience and skills translation resources