Client Experience Manager – Quality Assurance

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🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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McAngus Goudelock & Courie

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🤝 B2B

📋 Compliance

B2B • Compliance

McAngus Goudelock & Courie is a metrics-driven law firm that provides defense litigation and insurance coverage counsel primarily to the insurance industry, their insureds, and self-insured organizations. The firm operates across multiple practices including construction, trucking, workers’ compensation, professional liability, and trial litigation from 23 offices and roughly 300 attorneys, emphasizing measurable outcomes and client-focused, business-oriented legal services.

📋 Description

• Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations • Prepare reports of audit findings • Identify opportunities for education and improvements • Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program • Contribute to the evolving development of the firm’s quality control program • Evaluate, interpret and understand client guideline requirements • Provide assistance in the coordination and organization of audits conducted by firm clients • Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc. • Understand and utilize client e-billing systems as needed

🎯 Requirements

• Bachelor's degree and 7+ years of related work experience • Insurance claims handling and qualitative auditing experience is required • Insurance claims auditing of law firm clients from the insurance company side is preferred • Attention to detail • Strong analytical skills • Thorough understanding of claims and litigation management process

🏖️ Benefits

• Comprehensive health insurance and benefits package • Casual dress code • Mental health support resources • Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion