Senior Production Support Engineer

🔥 0 minutes ago

🏈 Alabama, Florida, +26 more states – Remote

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⏰ Full Time

🟠 Senior

🏭 Production Engineer

👻 Ghost score 10%

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Revecore

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Revecore is a healthcare revenue recovery company that combines proprietary AI, claims intelligence, workflow automation, and clinical, legal, and reimbursement expertise to identify and recover missed revenue for hospitals and health systems. Their ReClaim™ platform and network intelligence use machine-learning models and payor rule engines trained on hundreds of millions of claims to automate decisioning, prioritize recoveries, manage complex claims (VA, auto accidents, workers' compensation, Medicaid), denials management, underpayment recovery, and accounts receivable acceleration. Revecore operates HIPAA-compliant, SOC 2-certified infrastructure and serves over 1,300 hospitals, emphasizing outcomes like increased reimbursement, faster reimbursement, and high denial overturn rates.

📋 Description

• Lead investigation and resolution of complex, high-impact production incidents • Serve as escalation point for production support engineers • Coordinate cross-team collaboration during outages • Analyze system performance and improve application reliability, scalability, and observability • Develop and implement monitoring, alerting, and self-healing capabilities • Build automation tools for incident response, environment validation, and root cause analysis • Own post-incident reviews, ensure timely documentation, and address systemic issues with development teams • Mentor and provide technical guidance to production support and engineering team members • Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes • Participate in on-call rotations and improve incident response readiness and tooling • Maintain the health and stability of Revecore’s cloud-based enterprise application built with .NET, C#, SQL Server, T-SQL, and Angular, hosted in Azure and on-premises

🎯 Requirements

• Bachelor’s degree in computer science, computer engineering, or a related field; or equivalent practical experience • 5+ years of experience in production support • Deep expertise in C# and .NET technologies; ability to debug production code and logs • Strong database experience, including complex T-SQL queries, performance tuning, and SQL Server internals • Advanced experience with Azure services, particularly app hosting, monitoring, logging, and databases • Demonstrated ability to lead incident response efforts and work under pressure • Strong scripting skills, such as PowerShell, Python, or Bash • Excellent communication and leadership skills; ability to drive conversations with engineering and business stakeholders • Experience with Azure Application Insights, Log Analytics, or other observability platforms • Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar • Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics • Experience working in highly regulated or mission-critical environments • Must reside in the United States within one of the listed eligible states • Employment eligibility in the United States required • Successful background check required

🏖️ Benefits

• Remote work from home • Quiet, distraction-free home working environment • Secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads • Workspace accommodating workstation equipment and related materials • Equal employment opportunity workplace