Senior Systems Engineer – Production Support

🕒 September 21

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏭 Production Engineer

👻 Ghost score 23%

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Detect, isolate, document, report, and resolve system outages or operational problems • Collect diagnostic data, restore system operation, and develop workarounds as needed • Document problems in logging and discrepancy reporting tools • Work directly with the customer on day-to-day activities • Respond to user calls regarding hardware and software problems • Correct problems or escalate them when required • Communicate problem status to users and senior management • Perform maintenance and installation of computing infrastructure • Implement continuous improvement through IT systems or procedures • Maintain inventory of system assets • Ensure compliance with VA standards and security policies • Provide documentation and training • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field • 8 years of experience in systems engineering or a related field, particularly in production environments • Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch • Minimum 3 years of SQL query and monitoring experience • Proven track record of managing and maintaining large-scale production systems • Strong proficiency in Linux/Unix and Windows operating systems • Experience with system administration, including user management, permissions, and system monitoring • Proficiency in Python, Bash, or PowerShell • Experience with Ansible, Puppet, Chef, or SaltStack • Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation • Experience with DynaTrace, ScienceLogic, and CloudWatch • Ability to troubleshoot and optimize system performance and reliability • Understanding of network protocols, firewall configurations, and VPN setup • Experience with network monitoring and diagnostic tools • Experience with security best practices for production systems • Experience implementing security measures, conducting audits, and ensuring compliance with industry standards • Working knowledge of AWS RDS SQL Server and Oracle RDMBS/RDS • Knowledge of database performance tuning and backup/recovery processes • Knowledge of CI/CD pipelines • Familiarity with Git, GitHub Actions, AWS CodeBuild, and CodeDeploy • Willingness to be on-call for production system support as required • Strong documentation skills • Ability to manage and contribute to multiple projects • Ability to work collaboratively with development, operations, and security teams

🏖️ Benefits

• 100% remote work • Equal Opportunity Employer

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