Senior Reliability Engineer

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $120k - $165k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤖 Artificial Intelligence

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Lead high-impact RCA investigations for complex production incidents spanning software, infrastructure, industrial controls, and production SOP execution • Chair structured, blameless RCA reviews aligned with ITIL Problem Management — fact-based analysis, clear ownership, timely resolution • Serve as the customer-facing technical lead for RCA discussions, updates, and formal deliverables within defined SLA timelines • Analyze logs, telemetry, and incident trends across many issues to find recurring failure patterns — then influence teams across the organization to eliminate them • Present findings, risks, and recommendations to senior internal leadership and customer stakeholders, backed by data you own end to end • Drive Continuous Service Improvement initiatives that measurably reduce repeat incidents and investigation toil through automation, tooling, and reporting • Mentor teammates and elevate RCA quality standards as a senior individual contributor

🎯 Requirements

• Minimum 8 years supporting complex, business-critical production environments, with a career centered on reliability • Minimum 5 years leading technical RCA, post-incident reviews, or ITIL-aligned Problem Management across software, infrastructure, systems, or industrial technology domains • Strong hands-on troubleshooting and data analysis across large-scale distributed systems, on-prem infrastructure, custom software, logs, telemetry, and incident datasets • A track record of regular, ongoing customer interaction — you can tell us who you worked with, at what level, and how often — and of earning trust with executives, technical and non-technical alike • Proven ability to run multiple high-priority investigations in parallel while influencing cross-functional teams, without direct authority, to close actions on time • Bachelor’s degree in a technical field, or equivalent practical experience

🏖️ Benefits

• medical • dental • vision • disability • 401K • PTO