Senior Platform Architect

🔥 16 minutes ago

🦌 Connecticut, Florida, +17 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔙 Backend Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Design scalable and efficient contact center architectures using Amazon Connect, AWS, and Zendesk • Define long-term technology strategies for contact center modernization • Provide technical leadership and mentorship to presales specialists • Evaluate and apply AI, ML, and automation trends in contact centers • Maintain security, compliance, governance, and industry best practices • Support presales through business and technical discovery, solution design, demonstrations, proofs of concept, and presentations • Create whitepapers, technical guides, solution architecture diagrams, and sales collateral • Collaborate with AWS, Zendesk, and other vendors and partners • Define and execute the Contact Center Center of Excellence architectural vision • Architect integrations between Zendesk, Amazon Connect, AWS, and enterprise systems • Engage business leaders, IT teams, and external partners to gather requirements and drive architectural decisions • Advocate continuous improvement and innovation in contact center platforms

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration, or equivalent experience • Minimum of 10 years in sales engineering • At least 5 years of experience in contact center technologies, including Amazon Connect CRM/CX Technologies; Zendesk experience preferred • Strong proficiency designing and implementing scalable solutions using a CRM, Amazon Connect, AWS Lambda, Amazon Lex, IAM, DynamoDB, S3, API Gateway, and other AWS services • Experience or exposure to Python and/or NodeJS is advantageous • Demonstrated ability to lead cross-functional teams and manage multiple projects • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Zendesk certifications, AWS Certified Solutions Architect, or equivalent contact center platform credentials preferred • Experience designing omnichannel contact center solutions, including voice, chat, AI-driven automation, Workforce Engagement Management, and reporting and analytics tools preferred • Experience working within Agile and DevOps frameworks preferred

🏖️ Benefits

• Bonus, benefits, or related incentives may be available • Hybrid way of working, with flexibility to work remotely for part of the week • Opportunities to connect, collaborate, and learn in person at Zendesk offices • Reasonable accommodations for applicants with disabilities and disabled veterans