Customer Success Manager

November 15

🇺🇸 United States – Remote

💵 $69k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Success & Support

🗽 H1B Visa Sponsor

Automox

All your endpoints. Always configured. Always secured. Cloud-native IT operations for modern organizations.

Device Management • Endpoint Management • Patch Management • Policy Management • Automated Patch Management

201 - 500

💰 $110M Series C on 2021-04

Description

• Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals. • Monitor specific data to identify at-risk customers • Pinpoint problems and opportunities for expansion. • Work cross-functionally with the Account Manager for expansion and renewal opportunities • Lead scheduled Business Reviews with customers • Effectively communicate with customers and address questions and challenging situations. This may include basic technical IT topics. • Drive maximum customer health and retention • Work with customers and champion internal teams on escalated issues to ensure the best possible experience. • Leverage data to create a comprehensive customer profile • Brings ideas for improvement that help us grow our business and foster customer advocates • Develop strong relationships with Engineering, Product, Sales, and Operations to ensure cohesion and shared understanding of goals and initiatives • Provide actionable feedback to engineering and product teams related to customer feature requests and product needs

Requirements

• A passion for technology, customers, problem-solving, and being a part of a fast-growing SaaS company • 3+ years of experience in Customer Success, Account Management, or Business Development supporting a technical solution. • Strong technical aptitude with the ability to learn new technical concepts • Ability to work with both technical and non-technical teams/customers to address technical questions and business requirements • Ability to establish credibility and develop key relationships as a trusted advisor for our customers and drive continued value of our services • Experience in working with multi-divisional, multi-geographical customers • Ability to plan and carry out responsibilities with minimal direction and with maximum flexibility • Proven track record in handling difficult conversations and escalations with customers • Experience working with Salesforce, Gainsight, Zendesk, and other related Success tool

Benefits

• Competitive Salary • Equity for Full-Time Employees • 401K Match • Flexible PTO, generous sick time policy • $20 a month to connect virtually with colleagues • Unlimited access to Udemy courses • Comprehensive Health Plans with generous employer contributions • 100% Company-paid Short Term/Long Term Disability and Life Insurance • Company HSA Contribution: $100-$150-$200 per month based on tier • Gender Affirmation Coverage on Cigna Medical Plan (including surgery) • $50 per month Lifestyle Spending Account • Internet Reimbursement - $50/month • $750 Home office stipend • $10k Adoption Benefit • Comprehensive Family Planning Covered on Cigna Medical Plan

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