Virtual Medical Assistant, Lead Engagement Specialist

🔥 1 hour ago

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Monitor a shared lead spreadsheet and rapidly contact new prospective patients, ideally within five minutes of inquiry • Follow up consistently with older or pending leads and create a welcoming first impression • Review prospective patients’ sleep-related questionnaires and conduct intake screening using scripts or forms • Ask follow-up questions, gather complete information, and document patient concerns accurately • Enter telephone notes and update lead statuses and pipeline stages in the shared spreadsheet • Review pending leads and determine the next follow-up action • Send new-patient forms and digital paperwork links, explain next steps, and document communications • Verify insurance coverage, eligibility, benefits, and potential financial responsibilities • Maintain clinic percentage tables and operational reports • Send end-of-day reports covering leads contacted, follow-ups, paperwork, insurance verifications, pending items, and next-day priorities

🎯 Requirements

• Exceptionally clear and easily understood spoken English • Strong verbal communication and active-listening skills • Warm, enthusiastic, and professional telephone presence • Ability to build rapport quickly with prospective patients • Strong customer service or sales-oriented communication skills • Comfortable making proactive outbound calls • Excellent attention to detail and documentation skills • Comfortable using Google Sheets and shared spreadsheets • Ability to monitor incoming leads and respond with urgency • Comfortable working independently in a remote environment • Willingness to use the GoLean Productivity Tool during paid working hours • Reliable computer, internet connection, headset, and backup work arrangements • Candidates must be available for the entire 30-hour weekly schedule, including Saturdays • Preferred experience includes lead generation or follow-up, appointment setting, patient intake, healthcare or dental administration, insurance eligibility verification, customer service, sales, premium hospitality, high-end retail, restaurant hosting or greeting, or other high-touch public-facing roles • Previous dental experience is helpful but not the primary requirement

🏖️ Benefits

• $6 per hour • Paid working hours for use of the GoLean Productivity Tool • Remote work arrangement