Customer Success Manager, MENA

April 26

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Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000

💰 $121M Series D on 2022-02

Description

• Manages MENA customers • Proactively drives adoption and retention, • Builds relationships with the customers and ensures the services they need are provided to receive maximum impact, • Works in coordination with Customer Success Specialists and Account Managers and is the primary contact of the partner, • Is primarily responsible for orchestrating all efforts to keep adoption and usage high with driving value recognition, • Provides best use cases according to the partner, helping them with panel usage, training new partners, being a consultant to use our products in the best way according to the partners' needs, • Is responsible for gross retention, CSAT, health score and lock-in score of the partners and taking proactive actions to make improvements on these metrics.

Requirements

• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields • Have 3+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization • Preferably have SaaS experience • Have strong communication skills in both writing and speaking, (English & Native Language) • Have a high sense of responsibility and accountability • Are a strategic thinker with excellent project management skills • Are customer-oriented and able to establish a robust relationship with the assigned customer base • Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption. • *Are located in India or Istanbul*

Benefits

• A chance to work in an international, diverse, and inclusive environment • "Tech Talks" with famous and groundbreaking people from the software world • To be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google • Access and opportunity to gain a limitless network all over the globe • Access to many hard and soft skills training to help you improve and challenge yourself • Access to 16,000+ online courses taught by real-world professionals on LinkedIn Learning platform to satisfy your hunger for knowledge • Space to share your skills through training and workshops if you wish. Sharing is caring! • Inclusive Private Health Insurance • Food expenses are covered on a monthly basis • Fun with the occasional team activities! • No Dress Code!