Senior Customer Operations Manager

March 28

Jamf

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The Standard in Apple Enterprise Management

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• The Senior Customer Operations Manager works within the Customer Success team, serving the global needs of various customer-facing teams. The mission for our Customer Success Operations team is to empower customer facing teams to efficiently and effectively support our customers. In this role, you will play a crucial part in enhancing the operational efficiency of our Customer Success organization by implementing strategic processes, tools, and technologies. As you will also support the Customer Success Operations organization by managing critical projects, recommending operations efficiency, and architecting the tool data structure and data stack.

Requirements

• Minimum of 8 years of experience working in SaaS and/or B2B organizations. (Required) • Minimum of 5 years in a sales or success operations role. (Required) • Experience working with email automation (Required) • Proficiency in utilizing CRM systems, data analytics tools, and project management software. (Required) • Excellent communication and collaboration skills, with ability to work effectively across teams and departments. • Detail-oriented with strong organizational and time management skills. • Strong oral and written communication skills. • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business needs. • Highly motivated, self-starter, team-oriented, with strong collaboration skills. • Experience with Agile Development methods (Preferred) • Strong analytical skills with ability to interpret data and generate actionable insights. • Proven ability to communicate technical topics to both technical and non-technical audiences effectively. • Ability and experience leading complex multi-departmental projects. (Required) • 4 year/ Bachelor’s Degree in areas of Managing Information Systems, Mass Communication, or Organizational Communication (Preferred) • Gainsight Certification (Required) • A combination of relevant experience and education may be considered

Benefits

• Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.