Customer Success Manager, Manufacturer

April 24

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Kalderos

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Redefining how the business of healthcare performs

Technology • Healthcare • Pharmacuticals • 340B Drug Discount Program • Medicaid

51 - 200

💰 $14.9M Venture Round on 2022-09

Description

• For the Customer Success Manager, Manufacturer position, we’re looking for someone who can help ensure customers have a positive experience through excellent customer service, provide comprehensive support for customer use of Kalderos’ applications, and develop process improvement to enable Kalderos operations to scale effectively. • Support drug manufacturers through onboarding and production operations as they use our products and solutions that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Discount Pricing Program. • Work with states and pharmacy benefit managers using our payer solutions to bring transparency, trust, and contract compliance to drug discount programs for commercial managed care. • Create, analyze, and deliver validated dispute reports to state agencies. • Engage US states in dispute resolution on behalf of customers. • Identify and build greater efficiency and effectiveness into critical customer success execution activities. • Minimize customer escalations through proactive account monitoring and stakeholder engagement/management.

Requirements

• Bachelor’s degree in business, science, technology, healthcare administration field, or equivalent. • 2+ years of experience in administering and/or implementing a healthcare data management, medical claims, or similar SaaS/cloud-based product or platform. • 2+ years of experience working with Salesforce or equivalent CRM system. • Demonstrated project management skills - effectively handle multiple customers, escalations, and priorities at once. • Experience using advanced Excel functions and interpreting data to tell a story. Able to manage, understand, and manipulate large datasets and derive insights. • Ability to effectively communicate via virtual meeting and collaboration software. • Strong analytical skills with the ability to process and interpret product utilization data and customer requirements, to help drive adoption and ROI. • Excellent organization skills - work independently, prioritize and multi-task with minimal direction. • A sense of timeliness and urgency to address issues and resolve them expeditiously. • High standards for excellence and strict adherence to policies, controls, procedures, and timelines. • Resilience to navigate in uncharted territory

Benefits

• Medical, Dental, and Vision benefits • 401k with company match • Flexible PTO with a 10 day minimum • Opportunity for growth • Mobile & Wifi Reimbursement • Commuter Reimbursement • Continuing education reimbursement • Donation matching for charitable contributions • Travel reimbursement for healthcare services not available near your home • New employee home office setup reimbursement