Manager, Technical Account Management

April 25

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Welcome to composable healthcare.

HL7 • API • ccd • scheduling • ADT

201 - 500

Description

• Partner with enterprise and scaling customers to execute on all post-sale functions • Act as a trusted collaborator with the customer to deliver ideal integration outcomes • Collaborate internally to manage customer success plans and escalations • Manage a team of Senior TAMs • Own company-level KPIs related to revenue and CSAT • Create collateral for customers to use at scale • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers

Requirements

• Experience with managing and developing a high-performing team of technical resources, preferably in the healthcare or technology industry • Deep EHR integration and workflow knowledge • Understanding of various healthcare workflows • Demonstrated experience with expanding customers and building franchises • Ability to proactively identify new solutions, scopes, and processes for customers • Excellent communication, presentation, and interpersonal skills • Inspire a culture of innovation, execution, collaboration, accountability, positivity and fun • Proficiency in GSuite required; Jira/Confluence and Salesforce preferred

Benefits

• Partner with enterprise and scaling customers to execute on all post-sale functions • Act as a trusted collaborator with the customer to deliver ideal integration outcomes • Collaborate internally to manage customer success plans and escalations • Manage a team of Senior TAMs • Own company-level KPIs related to revenue and CSAT • Create collateral for customers to use at scale • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers