Assessments play a critical role in unlocking a person’s true potential. Actionable insights — derived from accurate, reliable and consistent data — create opportunities that help people thrive. Through our proven portfolio of trusted and precise assessment solutions, Riverside Insights offers the clarity and perspective needed to create a meaningful impact at the state, district and individual levels. We're dedicated to creating and providing a broad range of high-quality, time-tested professional testing products and services as well as delivering meaningful information that can enhance the lives of children and adults.At Riverside Insights, we are fueled by a powerful mission: to provide insights that help elevate potential. This stems from a core belief that every person should have the ability to understand their potential and be guided to the resources that enables them to realize that potential. We aspire to enrich 1B lives globally by 2030 by providing insights born of research-based assessments to students, clinical patients, and employees/companies. Elevating potential is what we do… and for over 80 years, developing and providing research-based assessments has been how we do it. Riverside is one of the preeminent and most longstanding assessment developers/publishers nationally. Riverside is a “purpose-fueled, values-led” company that is aligned behind a “PeopleFirst” ethos and a set of 5 very important core values that guide who we work with, how we make decisions, and the standard that we hold ourselves to.  Riverside Insights strives for excellence. We recognize that we must have the best people, and the best people are drawn from the broadest pool of applicants. The people we need can be found only by looking across the full spectrum of race, color, religion, creed, sex, age, national origin, citizenship status, disability, qualified veteran status, genetic information, marital status, sexual orientation and gender identity. 

Riverside Insights

Customer Success

Enhance customer value and satisfaction ensuring smooth adoption of solutions.

• Cultivate retention of existing business by ensuring customers get the most value from our products and services
• Lead, mentor, and develop a Customer Success team
• Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices
• Grow existing account revenue by helping customers expand usage of our products & services across service lines
• Provide monthly forecasts of renewal sales performance to ImPACT General Manager
• Partner cross-functionally with ImPACT’s Product Manager to establish CSAT baseline score
• Create an efficient adoption process that ensures all customers successfully navigate from initial purchase to actively testing
• Successfully convert existing Healthcare customer base to new subscription model, iterating on incentives to retain and expand accounts
• Advocate on behalf of our customer needs to the Product team

Director of Customer Success

Full-stack Engineer

Develop high-quality software solutions in a collaborative environment to improve educational assessments.

• Collaborate with engineering and product leaders to analyze, estimate, adjust, and implement complex functionality
• Participate in the Agile development process
• Perform code reviews to ensure code quality
• Optimize application performance and scalability
• Uphold high standards of code quality
• Provide coaching and mentorship to engineers
• Cultivate a product-focused engineering culture

Senior Software Engineer

Financial Planning and Analysis

Drive financial well-being and strategic growth while delivering financial excellence.

• Successfully lead and execute key financial projects
• Facilitate annual exit prep for the team including dry-runs, diligence activities, modeling, business overview and presentation materials
• Enhance financial metrics and reporting systems
• Work with the vertical leadership teams and departmental leaders to design and build a budget and 5-yr planning process that align with Riverside’s goals
• Ensure that all systems (NetSuite, CUBE, Snowflake, and Tableau) contain accurate consistent financial data
• Oversee the timely delivery of all external reporting
• Facilitate quarterly review meetings to adjust and refine financial forecasts, maintaining flexibility to adapt to changing business conditions
• Partner with Corporate leaders to generate expense forecasts/ budgets/ reporting items
• Train department heads and managers in understanding and using financial reports

Strategic Financial Officer, Corporate

Build relationships with clients to drive customer satisfaction and retention for educational tools.

• Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers.
• Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts.
• Maintain high levels of customer satisfaction and retention through proactive support and collaboration.
• Advocate for customer needs and feedback on product improvements.
• Collaborate with ESGI’s marketing, product, and training teams to identify and address new customer needs or onboarding improvements.
• Collaborate with Customer Support to review and enhance processes and communication to drive growth.

Remote Jobs at Riverside Insights

Riverside Insights

Director of Customer Success

Riverside Insights

Senior Software Engineer

Riverside Insights

Strategic Financial Officer, Corporate

Riverside Insights

Customer Success Manager

Riverside Insights