Customer Success Manager - Health Care

April 24

Steer Health

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The All-In-One Growth & Automation platform that helps healthcare organizations grow and amaze their patients.

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Description

• Primary point of contact for driving customer success • Support our customers and partners in their efforts to successfully use and operationalize Steer Health platforms • Work with sales to identify any renewal concerns or upsell opportunities • Collaborate and organize both customer personnel and in-house resources to troubleshoot and resolve issues • Perform customer onboarding, health checks, and proactively alert customers of any impending issues • Conduct quarterly business reviews for top accounts • Collect customer feedback and work with Product Management to preemptively solve product issues • Document interactions, paths to resolution, and successes for both customers and internal audiences • Develop materials and presentations for executive level training and reporting • Perform strategic analysis of customer portfolios for clients • Set follow-up actions and provide regular updates on the status of active issues to all stakeholders • Manage customers issues and satisfaction like a continuous project

Requirements

• Bachelor's degree in Computer Science, Web Development, or related field (or equivalent work experience) • 3-4 years of experience in WordPress development, with a strong portfolio demonstrating WordPress projects and customizations • Prior experience with Healthcare SaaS is must • Proficiency in WordPress CMS, PHP, HTML, CSS, JavaScript/jQuery, and MySQL • Solid understanding of responsive web design principles, SEO, and web performance optimization • Experience with version control systems (e.g., Git) and familiarity with web hosting environments • Strong problem-solving skills and the ability to work independently or as part of a team

Benefits

• Life, Dental, Vision, 401k