Strategic Enterprise Account Manager

March 30

VideaHealth

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VideaHealth helps dentists detect more diseases and improve patient care with artificial intelligence.

11 - 50

💰 $20M Series A on 2022-03

Description

• Client Relationship Management: - Develop and maintain strong relationships with key stakeholders within assigned enterprise accounts. - Understand clients' business objectives and challenges to effectively position our SaaS solutions as strategic assets. - Serve as the primary point of contact for client inquiries, escalations, and strategic discussions. • Account Growth and Retention: - Drive adoption and expansion of our SaaS solutions within assigned accounts. - Identify upsell and cross-sell opportunities to maximize revenue and client value. - Develop and execute account plans to achieve growth targets and mitigate churn risks. • Strategic Planning: - Collaborate with internal teams to develop strategic account plans aligned with clients' business goals. - Analyze market trends and competitor activities to identify opportunities for differentiation and value creation. - Provide input to product development teams based on client feedback and market insights. • Project Management: - Ensure the implementation of new solutions and upgrades within assigned accounts, ensuring seamless execution and client satisfaction. - Coordinate with cross-functional teams to deliver on client commitments and resolve issues in a timely manner. - Monitor project timelines to ensure successful delivery within scope. • Client Advocacy: - Serve as the voice of the client within the organization, advocating for their needs and priorities. - Gather client feedback and insights to drive continuous improvement of our products and services. - Act as a trusted advisor to clients, providing guidance on industry best practices and solution optimization.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred. • Proven experience (5+ years) in enterprise account management, preferably in the SaaS industry. • Demonstrated success in driving revenue growth and client satisfaction within large enterprise accounts. • Strong strategic thinking and problem-solving skills, with the ability to navigate complex business environments. • Excellent communication and presentation skills, with the ability to influence and negotiate at all levels of an organization. • Proven ability to manage multiple projects and priorities simultaneously, with exceptional attention to detail. • Proficiency in CRM software (e.g., Salesforce) and Google Office Suite. • Flexibility to travel to customer meetings, company events, and conferences as required. • Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously. • Enthusiasm and a willingness to embrace the world of artificial intelligence. • Preferred start-up experience and understanding the unique experience it entails

Benefits

• Competitive salary and benefits package • Opportunity to work with cutting-edge AI technology • Fast-paced and dynamic work environment • Opportunity to make a global impact in healthcare • Collaborative and innovative team culture