Behavioral Health Medical Virtual Assistant – Phone, Insurance, Scheduling

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer inbound patient calls and minimize missed calls • Make outbound calls for patient and referral follow-up • Assist with patient intake and patient-facing inquiries • Receive and follow up on hospital referrals • Maintain a professional and courteous phone presence • Check incoming faxes through the Ooma VoIP system and follow up on referrals • Verify patient insurance coverage and eligibility • Assist with insurance-related patient workflows • Handle and follow up on prior authorization requests • Support co-pay collection and account balance management • Schedule new and existing patients • Coordinate scheduling for new patient referrals • Reschedule cancellations and no-shows • Help fill open appointment slots when cancellations occur • Support both practice locations with schedule management • Process patient letter requests • Provide general administrative support as needed • Attend daily team huddles • Use Tebra (Kareo) for EHR-related workflows • Use Ooma for phone and fax workflows • Use Zoom and/or Google Meet for virtual communication • Potentially conduct outreach to other clinics regarding behavioral health services later; not a current priority

🎯 Requirements

• Previous healthcare experience, preferably in a patient-facing administrative or virtual assistant role • Experience with insurance verification and prior authorizations • Strong professional phone communication skills • Comfortable handling inbound and outbound patient calls • Ability to communicate professionally with patients and other healthcare offices • Strong reliability and attendance; must be able to consistently attend daily huddles • Honest, trustworthy, and dependable • Hardworking, proactive, and able to think on your feet • Must speak and write English clearly and professionally • Must have relevant work experience • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) • Must be available to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection (minimum 25 Mbps) • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment • Behavioral health or mental health experience highly preferred • Experience with Tebra/Kareo preferred • Experience managing patient scheduling, referrals, cancellations, and no-shows preferred • Experience using Ooma or another VoIP phone system preferred • Experience with co-pay collection or patient account balance follow-up preferred

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support • Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance