Patient Support, GoHighLevel Virtual Assistant

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Build, customize, and maintain workflows within Go High Level. • Create and implement automations, triggers, campaigns, and pipeline workflows. • Complete Go High Level projects and workflow requests assigned by the provider. • Troubleshoot and improve existing GHL automations and processes. • Answer inbound patient calls professionally. • Respond to patient emails and inquiries promptly. • Coordinate communication with insurance companies. • Check insurance claim status and follow up on outstanding claims. • Maintain accurate documentation within ChiroTouch EHR. • Perform internet research and administrative tasks as needed. • Support day-to-day clinic operations alongside the current Virtual Assistant. • Review work carefully to help minimize errors and improve workflow efficiency.

🎯 Requirements

• Hands-on Go High Level (GHL) workflow creation and automation experience (Deal Breaker). • Experience building workflows, triggers, automations, and campaigns inside Go High Level. • Excellent verbal and written English communication skills. • Strong computer skills and ability to quickly learn new software. • Comfortable speaking with patients and insurance companies over the phone. • Strong email communication skills. • Exceptional attention to detail with minimal careless mistakes. • Ability to multitask while maintaining accuracy. • Strong organizational and follow-up skills. • Experience working in a medical, chiropractic, or healthcare practice (Preferred). • Experience using ChiroTouch EHR and GHL (Preferred). • Experience handling insurance verification and insurance claims follow-up (Preferred). • Previous Virtual Assistant experience supporting U.S. healthcare providers (Preferred).

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.