Enterprise Customer Success Manager (Eastern Time Zone)

April 19

WorkRamp

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Learning is a growth engine. Learn how your team can become unstoppable with WorkRamp’s All-in-One Learning Platform.

Learning Management System • Training Software • Onboarding • Sales Enablement • Learning and Development

51 - 200

💰 $40M Series C on 2022-03

Description

• Own the customer relationship  post-sales, for our enterprise, Tier 1, customer segment, working with stakeholders from CxOs to individual contributors • Be a strategic advisor to customers, helping them achieve their business outcomes • Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs • Channel feedback directly to the product team to help shape the product roadmap • Project managing internal, cross-functional customer projects with your WorkRamp teammates • Become an expert in learning and training methodologies and best practices • Have the opportunity to experience a fast-paced startup environment • EST time zone preferred

Requirements

• 5+ years of experience in Customer Success and/or Account Management • Past experience owning full-cycle renewals, identifying upsells • Lead QBRs, EBRs & customer project management • Experience in SaaS, preferably in early to mid-stage startups • Comfortable working with CxOs and managing a sales process • Strong coaching skills, technical aptitude, territory management skills, and attention to detail • Passion for the startup experience

Benefits

• Fully Remote - Work from anywhere in the US • Flexible Time Off & 13 company-wide holidays • Equity • Full healthcare coverage • 100% paid short-term & long-term disability insurance, plus life insurance • Stipend for remote work setup & DeskPass account • 401K • Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP) • Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, Juntos Latinx, WorkRamp Pride) • Access to Well-Being Benefits including: One Medical, Gympass, Carrot, & Headspace