Engineer, Enterprise Service Desk

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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Abacus Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

🏥 Healthcare

Cybersecurity • Healthcare

Abacus Group is a global managed IT and cybersecurity partner specializing in highly regulated industries, primarily financial services and healthcare. They offer integrated managed IT operations, multi-cloud and infrastructure management, managed cybersecurity (including endpoint protection, access controls, monitoring, vCISO and incident response), managed AI services, cybersecurity governance and advisory, and professional services. Abacus positions itself as an MSP + MSSP delivering 24x7x365 coverage, compliance expertise, AI orchestration, and white-glove, industry-focused support to enhance resiliency and regulatory compliance. The company reports supporting 1,200+ clients in 25+ countries, with 95% of clients in financial services and healthcare.

📋 Description

• Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators • Take ownership of escalated issues through full resolution • Manage and support a multi-tenant hosted platform within a team-based environment • Manage VMware virtualized environments • Support physical data center infrastructure and associated resources • Work with clients and third parties to resolve escalated issues • Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months • Maintain effective working relationships with Tier 1 and Tier 2 teams • Provide regular status updates on outstanding tickets and active project work in ServiceNow • Work Monday through Friday during the stated 9:00 AM and 6:00 PM EST schedule • Provide flexibility during colleague PTO periods • Occasionally perform scheduled maintenance or project work during evenings and weekends

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role • Advanced Windows domain administration and troubleshooting • Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD • Storage Area Networks, including Nimble and Pure Storage • Public cloud platforms, including Azure and AWS • Multi-factor authentication solutions, including Microsoft Authenticator and DUO • Backup and recovery solutions, including Veeam, MSP360, and AWS • Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls • Citrix XenApp administration • Identity and access management, including Okta • Windows Server and Linux Server OS management • Virtualization platforms, including VMware and Proxmox • Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast • PowerShell scripting • Endpoint protection / anti-virus software, including SentinelOne • VoIP systems and platforms, including Cisco and Microsoft Teams • Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration • VMware certification beneficial, including VCP or VCA • Networking certifications beneficial • MSP experience strongly preferred • Ability to work Monday through Friday during the stated 9:00 AM and 6:00 PM EST schedule • Flexibility to work occasional scheduled maintenance or project work during evenings and weekends

🏖️ Benefits

• Out-of-hours escalation support on a rotating schedule, approximately every 2–3 months • Flexibility during periods of colleague PTO