DevOps/SRE Engineer, Bilingual Mandarin

🕒 August 12

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Execute day-to-day operations for cloud resources and infrastructure within the operations and monitoring framework built by the China-based team. • Perform monitoring, alerting, backup, and recovery tasks following standard operating procedures. • Assist with first-line alert triage and cross-timezone incident response with the China-based team. • Perform initial troubleshooting and first-response actions before handoff. • Own operations of local US data centers and/or cloud resources and implement compliance requirements. • Enforce access controls for privacy data and data localization/storage requirements. • Serve as first responder for incidents affecting North America systems and services. • Independently resolve common incidents and coordinate on complex issues. • Execute and provide liaison support for GDPR, SOC2, CCPA, EO 14117, and other US local regulatory requirements. • Support legal, compliance, and third-party audit requirements for the company's SaaS product.

🎯 Requirements

• Fluent in Mandarin Chinese in listening, speaking, reading and writing. • Legal to work for any employers; sponsorship is not provided. • Bachelor’s degree in Computer Science or related field. • 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles. • Strong experience with at least one major cloud provider (AWS, Azure, or GCP), including VPC, EC2, EKS/Kubernetes, RDS, and IAM. • Deep knowledge of Linux systems, networking fundamentals, Docker, Kubernetes, load balancing, and service governance. • Proficiency with Terraform, Ansible, and Helm. • Experience building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar. • Hands-on experience with Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent. • Proficiency in Python, Shell, or Go. • Excellent system design, analytical thinking, and complex troubleshooting skills. • Strong cross-team communication skills; technical knowledge sharing or evangelism experience is a plus.

🏖️ Benefits

• 401(k) • PTO • Paid Holidays • Insurance (Medical+Vision)