March 26
🇺🇸 United States – Remote
💵 $110k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
🗽 H1B Visa Sponsor
• Client Relationship Management - Build trust and maintain strong, long-term relationships with enterprise clients, including key decision-makers. - Act as the main point of contact for client inquiries, escalations, and issue resolution. - Regularly engage with clients to understand their evolving needs, challenges, and objectives. - Onboard new clients with various products onto the Level platform • Account Planning and Strategy: - Develop comprehensive account plans outlining strategies for client retention, growth, and expansion. - Collaborate with internal teams to align product features and service offerings with client goals and objectives. - Identify and drive upsell and cross-sell opportunities within existing accounts to maximize revenue and profitability. • Client Advocacy and Support: - Work cross-functionally with product, sales, and support team members to foster a strong sense of customer obsession, community and information sharing. - Provide ongoing support and guidance to clients, offering insights and recommendations to optimize their benefits programs based on new and evolving company products - Conduct executive business reviews with clients to review performance metrics, discuss challenges, and explore opportunities for improvement. • Market Analysis and Insights: - Stay informed about industry trends, competitive landscape, and regulatory changes affecting the benefits industry. - Provide clients with market insights, benchmarking data, and best practices to help them make informed decisions. - Collaborate with internal teams to develop innovative solutions and service offerings that address evolving client needs. • Performance Tracking and Reporting: - Monitor key performance metrics, such as client satisfaction scores, retention rates, and revenue growth. - Prepare and deliver regular performance reports to clients, highlighting achievements and areas for improvement. - Use data-driven insights to identify trends, patterns, and opportunities for optimization.
• Bachelor’s degree in relevant field or relevant work experience • 2-4 years in Enterprise Account Management, preferably within the benefits industry or a related field • Track record of educating executive decision-makers, building and maintaining relationships with them. • Working knowledge of CRM software and other relevant tools for managing client relationships and tracking relationships (e.g. Salesforce) • Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers both internally and externally. • Proven ability implementing, renewing, and cross-selling clients. • Demonstrated ability to develop and execute strategic account plans that drive revenue growth and client satisfaction. • Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations. • Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment. • Experience working with highly sensitive confidential information.
• Competitive salary and equity • Remote first, with an office in NYC (HQ) as an option to work from • Up to $500 monthly for renting a co-working or office space • 100% employer paid medical • 100% employer paid dental through Level with a $2,500 benefit allowance • 100% employer paid vision through Level with a $600 benefit allowance • 401(k) • Generous additional fringe benefits offered through Level’s platform: - $150 monthly through our Wellbeing lifestyle spending account - $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up - $1,000 annually through Level’s Mental Health EAP - $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments - $4,000 lifetime balance through our Medical Travel EAP - $5,000 annually through our Gender Affirmation Fund • Flexible paid time off: take the time you need when you need it! • 10 days of paid sick leave per year • Company paid STD, LTD and life insurance • Voluntary life, legal and pet insurance • 8-16 weeks of paid parental leave • Quarterly company sponsored events • The chance to work at a leading innovator and trailblazer in the world of benefits and payments!
Apply NowMarch 26
501 - 1000
🇺🇸 United States – Remote
💵 $65k - $105k / year
💰 $200M Post-IPO Equity on 2021-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
🗽 H1B Visa Sponsor
March 24
201 - 500
🇺🇸 United States – Remote
💵 $85k - $88k / year
💰 $100M Series D on 2021-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
🗽 H1B Visa Sponsor
March 23
51 - 200
🇺🇸 United States – Remote
💰 Private Equity Round on 2021-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success + Account Manager
🗽 H1B Visa Sponsor