Enterprise Customer Success Manager

April 19

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PatientIQ

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Practice data-driven medicine and improve patient outcomes with a modern healthcare platform.

Digital Health • Medical Technology • Healthcare Technology • Patient Engagement • Medical Research

11 - 50

💰 $20M Series B on 2022-05

Description

• Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory • Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential • Maintain a positive geographic territory net revenue retention • Act as the SME on the PatientIQ platform and help our customers leverage our internally developed resources, best practices, and processes to achieve their goals • Work cross-functionally with the implementations team, as well as product and engineering teams to continuously provide feedback on customer needs to inform the future product roadmap and development strategy • Maintain and regularly update the PatientIQ product documentation and internal wikis • Manage Customer Success Analysts for your geography in order to support clients effectively • Support PatientIQ sales operations and help identify areas where we can grow our offerings and solve new customer problems • Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team

Requirements

• Bachelor’s Degree or MBA in a related field • 3+ years’ experience managing strategic customer accounts in a B2B SaaS environment • Excellent organizational and communication skills and the ability to handle multiple projects simultaneously • Ability to prioritize tasks, regularly communicate progress, and meet established deadlines • Must have a solid technical aptitude for email, calendaring and working with shared documents • Collaborative mindset to effectively work across internal teams across PatientIQ • Ability to travel at least 25% annually • Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint) • Prior experience in healthcare, health-tech, or experience working in the medical industry • Experience with a CRM and other tools for tracking customer communication, knowledge management and support tickets • Basic understanding of SQL and interacting with production software databases

Benefits

• top-notch health, dental and vision insurance. Additional perks available including 401K. • our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes. • great ideas win out. We encourage all team members to challenge the status quo because our mission demands this. • we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up. • we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that. • we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.