Virtual Receptionist, Medical Administrative Assistant – Concierge Medicine

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Handle approximately 200–250 inbound and outbound patient phone calls daily • Coordinate appointments and manage provider calendars • Execute proactive patient recall and follow-up outreach • Process and submit prescription requests on behalf of providers • Liaise with pharmacies and patients to resolve prescription issues • Serve as the primary virtual front-desk contact • Address patient inquiries and deliver white-glove concierge customer service • Schedule, confirm, and optimize appointments for new and established patients • Maintain patient recall lists to support ongoing care continuity • Follow up on refills and coordinate with pharmacies regarding patient orders • Update patient records • Coordinate follow-up care tasks • Maintain communication between patients and clinical staff

🎯 Requirements

• Minimum 2+ years of experience working as a Medical Administrative Assistant or Front Desk Coordinator in Internal Medicine, Family Medicine, Concierge Medicine, or Dermatology • Proven experience managing heavy call volume, capable of handling 200–250 inbound/outbound calls daily • Hands-on experience processing provider prescription requests and communicating with pharmacies • Strong written and verbal English skills with a warm, clear, and highly professional phone presence • Quiet, private, HIPAA-compliant home office • High-speed internet connection • Reliable computer setup • Clear headset • Experience with practices that prescribe weight-loss medications (e.g., GLP-1s) and peptides preferred • Direct experience navigating and using GoHighLevel (GHL) preferred • Prior experience supporting a Concierge Medicine or Private-Pay practice model preferred